Completed Sessions: Once a session has been successfully completed, the corresponding amount will be deducted from the user's virtual wallet. Please note that this amount is non-refundable, as the service has already been rendered.
Wallet Recharges: Any funds added to the user's virtual wallet are also non-refundable. Users are encouraged to recharge their wallets carefully, considering their upcoming session needs.
Eligibility: In the event that money has been deducted from the user's wallet, but the session or consultation did not occur due to technical issues or any other valid reasons, a refund may be processed.
Process: Users must notify us by sending an email to sales@lenon.in detailing the issue. Response Time: Our support team will review the case and respond within 2-3 working days to resolve the matter.
For any questions or further assistance, please reach out to us at sales@lenon.in. Our team is committed to ensuring a smooth experience on the Lenon platform.
This policy ensures flexibility and quality service for both customers and practitioners on the Lenon platform.
If you want to join our platform, as a healer, or would want to connect with us for partnerships, do reach out to us.
If you are an employer, and are driven towards the wellbeing of your employees, we assure you that we will find the best solutions that are aligned to your organizational values.
