**Privacy Policy for Double Dot Solutions Private Limited (Brand Name: Lenon)*

Effective Date: [29th June 2024]

Welcome to Lenon, an online chat, audio, and video consultation platform for emotional wellness, owned and operated by Double Dot Solutions Private Limited ("Double Dot Solutions," "we," "us," or "our"). Protecting your privacy is important to us, and we are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform and services.

**1. Information We Collect**

We may collect the following types of information when you register on our platform, use our services, or interact with us:

- **Personal Information:** Name, email address, phone number, date of birth, and other similar identifiers.

- **Profile Picture Information:** We use the READ_MEDIA_IMAGES permission to allow users to upload profile pictures from their gallery or camera. This enables personalized profiles while ensuring user privacy by only accessing images with explicit consent.

- **Health Information:** Information about your emotional and mental health provided during consultations.

- **Payment Information:** Credit card or other payment information for billing purposes.

- **Technical Information:** IP address, browser type, device type, and other technical information.

- **Usage Information:** Interaction with our platform, including chat transcripts, audio recordings, and video sessions.

**2. How We Use Your Information**

We use the information we collect for the following purposes:

• - To provide and personalize our services, including connecting you with healers.
• - To process payments and manage your account.
• - To communicate with you, including providing customer support and responding to inquiries.
• - To improve our platform, services, and user experience.
• - To send promotional emails and marketing communications (you can opt-out at any time).

**3. Sharing Your Information**

We may share your information with the following parties:

• - **Healers:** To facilitate consultations and provide our services.
• - **Service Providers:** To assist us in operating our platform and delivering services.
• - **Legal Compliance:** In response to legal requests or to protect our rights.
• - **Business Transfers:** In connection with a merger, acquisition, or sale of assets.

**4. Security of Your Information**

We implement reasonable security measures to protect your information from unauthorized access and use. However, no method of transmission over the internet or electronic storage is 100% secure.

**5. Your Choices**

You can control how we use and share your information by updating your account settings or contacting us directly.

**6. Children's Privacy**

Our services are not intended for individuals under the age of 18 independently. We do not knowingly collect personal information from children.

**7. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our platform with a new effective date.

**8. Contact Us**

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Double Dot Solutions Private Limited
[Flat No.503, D-Tower, The Golden Palms, Sector-168, Noida, Uttar Pradesh, India-201305]

Email: support@lenon.in
Phone: 9962083550

**9. Consent*

By using our platform and services, you consent to the terms of this Privacy Policy.

This Privacy Policy applies solely to information collected by Double Dot Solutions through Lenon and does not apply to information collected offline or through third-party websites. Please review the privacy policies of those websites for information on how they collect, use, and share your information.

Thank you for choosing Lenon for your emotional wellness needs.